Cancellation policy
Cancellation
Should you wish to discuss cancelling your visit, we urge you to contact us as soon as possible. Any request to cancel your stay must be submitted in writing or by email. Phone calls are acceptable to discuss but we may ask you to email us to confirm this is what you want to happen. Ideally this email should come from the same email used at the time of booking your stay.
You may cancel your booking upto the 14 days, minor fees apply, prior to your arrival at any time, wherein your deposit will be refunded. Should any cancellations occur after this 14 day period you will lose your 40% deposit.
Should you make a booking within the 14 day period (for example booking on the 1st August for the 8th August) and then subsequently cancel the booking you will lose your 40% deposit.
Full site booking cancellation policy:
To cancel a full site booking, we require at least 1.5 month notice in advance to get a full refund. Anything after the 1.5month, we charge 50% from the full amount.
Our rights to Cancel your stay
We may cancel your stay with us, confirmed in writing, should you fail to pay the full amount of your stay before the 14 days. This includes your security deposit.
Damages to our Domes
We understand that accidents and mistakes occur. Should any damage be caused to the tent, this includes any of the complimentary items that the tent comes with such as bedding, utensils etc, we ask that you let us know as soon as possible. Prior to you checking out from your stay we will conduct a brief, thorough inspection upon the satisfaction completion of which your security deposit will be refunded.
We strongly recommend letting us know as soon as any damages occur. The deductions from the security deposit will depend on the item/items damaged and the inconvenience these cause.
Questions and complaints
Should you have any questions, concerns or complaints we ask you to contact us on the below details as soon as possible. We are a family run business and wish nothing more then for you to enjoy your stay with us.